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Get the answers to all your questions, access to tons of great tutorials and |
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faqs, join in great hosting discussions and receive support at the Nexus Network's incredible community site.
 The NexusPotal
www.nexusportal.net |
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| We believe in our platform and are confident that our resellers' business will grow. |
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time comes and you outgrow your reseller plan, it will be time for you to upgrade to a dedicated server.
Unlike many hosts, the ResellerNexus service platform was designed from the ground up to be fully scalable. We offer an elite selection of fully managed dedicated server options which utilize only the best hardware. When your business is ready to grow we will help you make the jump to an advanced dedicated solution. Our expert support team will assist you with everything from file transfer and data backup to server administration.
With ResellerNexus you can rest assured that when your business expands you (and your clients) will experience the smoothest transition possible.
Ready to grow?
Check out our Server Plans! |
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All our great plans now come with the incrledible SiteStudio! |
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We offer you this powerful customer-attracting tool at no extra cost because we WANT you to succeed. ResellerNexus understands that your success is our success.
So check out SiteStudio and offer your clients one more great reason to choose you for all their hosting needs!
SiteStudio is an incredible browser-based web design tool that allows even novice users with virtually no web design experience to create professional websites in just minutes!
Want to learn more?
Visit our SiteStudio page! |
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At ResellerNexus
you are always firmly in control of the way we bill you. These points cover the most asked questions concerning billing issues. As always, don't hesitate to contact our Accounts department if you require assistance or information.
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How will I be Billed by ResellerNexus? |
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ResellerNexus uses a third party credit card processor called Paysystems to process credit card payments. This ensures the maximum amount of security as we don't keep credit information on any server and infact, ResellerNexus will never even know your full credit card number! Depending on your payment plan, your credit card will be automatically billed 30/90/365 days from the day that you originally opened your account with us. For example, if signed up on the 17th of the month on a monthly payment plan, your card will be automatically billed every month around the 17th (or to be precise, exactly every 30 days from the date of signup). The charges from ResellerNexus on your credit card will appear in the name of MyPaysystems. We also accept payment via PayPal but ResellerNexus does not accept cheques, money orders or cash payments.
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Is it Possible to Upgrade or Downgrade my Account? |
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It is very easy to upgrade or downgrade your account at ResellerNexus. All upgrades and downgrades are done seamlessly and do not require any interruption to your hosting service. After you have chosen the new plan that suits your new requirements, email Accounts with the following information:
- Your Account name
- Your Domain name
- Your Server name
- Your Paysystems.com account number
- The last 4 digits of your credit card number, that you us to pay ResellerNexus.
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What Happens if my Credit Card is Rejected? |
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Your credit card is billed every 30, 90 or 365 days from the amount of signup. If an unsuccessful attempt to charge your credit card is made, the system will email you and let you know that the charge was declined and that we will try to bill your credit card in 5 days time.
Then another attempt is made to charge your credit card. If this attempt is unsuccessful, the system will email you again and let you know that we couldn't bill your credit card a second time and the system will try again in 5 days time.
A third attempt to bill your credit card will then be made. If this is still unsuccessful, you will then receive an email saying that we couldn't bill your credit card and your MyPaysystems recurring account has been removed from the recurring database. We will also be notified of this and we will contact you immediately with a new link to reinsert your account into the MyPaysystems recurring database.
IMPORTANT - If we do not receive a reply within 48 hours, your account will then suspended until we receive payment and then your account will be unsuspended. If you are having temporary difficulties with paying for your account, please contact Accounts and we will try to work with you to maintain your account here.
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How Do I Cancel My Account? |
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To cancel your account, please email Accounts with the following information:
- Your Account name.
- Your Domain name.
- Your Server name.
- Your Paysystems.com account number.
- The last 4 digits of your credit card number, that you us to pay ResellerNexus.
We will then stop your recurring payments and delete all files in your account. If you cannot provide us with the above information, we can not cancel your account, for obvious security reasons. IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions from Paysystems.com and then delete your account from the server you're on.
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How Do I Change My Credit Card and/or Contact Information? |
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You can change your credit card at the MyPaysystems Consumer Cardholder Center - https://auth.paysystems.com/cardholder/
At the Cardholder Center, you will see an option - "View / Update Billing Information". After clicking on this, all you will need to do is enter your credit card number and one of the following options:
- Your Order Number.
- Amount Charged.
- Your E-mail address.
Once logged in, you will be able to update your credit card number and your contact details such as your email address (necessary if you wish to continue receiving MyPaysystems payment notifications.
IMPORTANT - If you have changed your email address, make sure you update your email address under the EDIT field in Plesk and also email Accounts. We will also need to update our client database with that new email address.
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How Do I Change My Credit Card and/or Contact Information? |
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To contact Accounts, simply email accounts@resellernexus.com providing all the necessary information so we can serve you quickly and efficiently. Please do not contact Paysystems.com for support regarding your payments as all they will do is refer the issue to us. Payment issues can be complex and we have a full time Accounts department available to assist you in any accounts related matter. Please do not hesitate to contact Accounts if you have any queries or concerns.
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 Support Links: Overview | Submit Ticket | Nexu Portal Comminty | FAQ | Live Chat Support|
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ResellerNexus Billing - Frequently Asked Questions 
